FAQ
ORDER INFORMATION
Is there a minimum order amount?
We normally maintain a minimum order amount of €150.
How do I place an order at O-Products?
To preclude any misunderstandings or errors, and provide you with the fastest possible deliveries, we kindly request you to place all your online orders yourself by fulfilling the order checkout.
If this doesn't work for any reason, please send your order to 
What if I would like to add something to an already confirmed order?
If your order isn't packaged or paid yet, it is possible to add more products to your orders. If you wish to do so, please send us and email with the requisite information or give us a call. Once we adjusted your order, you will receive an adjusted confirmation with the new order amount.
RETURNS / DEFECTS
What should I do if the product I have received is defective?
Defective products or products with manufacturing flaws can be exchanged within 6 months of delivery. The condition is that these products should be unused or thoroughly cleaned, for hygienic reasons.
What should I do if the goods I have received are damaged?
We make sure all the products leave our warehouse in perfect condition. Any damage to product packaging or products itself will have to be reported within 7 days of delivery. This should be done by filling out the returns form. Returns that are not accompanied by a proper filled out returns form will not be taken care of.
What should I do if an article I have paid for is not shipped with an order?
Kindly contact your representative within 48 hours of the delivery.
In order to keep such errors to a minimum, all orders are scanned prior to shipping. Nevertheless errors can occasionally occur.
Please ensure that you check the packaging material thoroughly; smaller items are often overseen. If an item is actually missing, please contact your sales representative.
Conditions:
- When you have filled in the Returns form online, you can print it. This complete filled in Returns form should be send together with the defective product or incorrect delivered product.
- Complaints should be described clearly and fully. Descriptions like “defect” or “broken” are not accepted.
- All products should be checked by you. Your drop-shipping service customers are not able to return the products to us directly!
- Make sure the postal costs for sending the parcel are paid. Parcels should be send to the following address:
O-Products BV.
Attn. RMA
Ringersstraat 21R
3125 BP Schiedam
The Netherlands - Accepted returns based on the guarantee will get a refund.
- The average time needed for accurate handling of the returns is about one week.
NEW CUSTOMERS
How can I become a customer?
We allow anyone to become a customer at O-Products, but since we're a wholesaler please keep in mind that we won't ship single items to consumers.
If you are not as yet a customer, you can still apply today for access to our site. You will receive your log on details once our sales department has checked your details.
This might take up to 24 hours. If you haven't received you log in details after 24 hours, please give us a call.
You can fill out the registration form here.
How can I receive a catalogue?
As of right now, we do not have a printed catalogue. Our entire product stock can be found on the webshop.
Does O-Products keep my details confidential?
Yes. O-Products will never supply your details to any third party.
Customer information is 100% confidential.
We shall not sell, distribute, rent, exchange or disseminate your details in any way whatsoever.
May I use illustrations/descriptions I find on the site?
You are allowed to use our product picture if you are a reseller of our products, otherwise please contact us.
Note that some of the illustrations, pictures or texts are copyrighted.
POSTAL INFORMATION
How soon will my order be shipped?
Here at O-Products we aim to ship your order as soon as possible via our parcel partner UPS.
If you order on workdays before the afternoon we always do our best to ship orders on the same day*.
The principle applies that the earlier you place your order, the more sure you can be that it will be shipped on the same day.
*We always strive to send all orders as soon as possible, but there might be days that it is busier than usual.
When this is the case it is than possible your order will be shipped 24 hours later than the usual time that you are used from us.
Large orders will take more time to be collected therefore could also be delayed.
How are back orders handled?
Backorders are only possible after consultation.
Back orders shall be handled in accordance with your wishes.
Please contact your account representative to indicate and/or clarify your preferences.
The standard approach is for back orders to be shipped with new orders (provided these products are in stock).
Which transport firm do you use to ship orders?
Our main shipping partner is UPS.
Payment information: what are your terms and conditions of payment?
For payment information, please visit the payments webpage regarding payments.
PRICE INFORMATION
If you are based in the Netherlands, we are obliged to charge you Dutch VAT. If, as a company, you are based within the European Union, and we have received a genuine VAT number from you, we will not charge you for VAT. If you are located outside the EU, we will also not charge you for VAT.
What are your charges for shipping/postage?
Our shipping charge is visible on the Shipment Page.
Do you offer customers discounts?
It is possible for us to offer discounts. This is dependent on the number, type, brand and yearly sales volumes of the products ordered.
